International User Card Terms

Last updated: April 2, 2026

IMPORTANT — PLEASE READ THESE TERMS CAREFULLY. BY ACTIVATING OR USING YOUR DOLAFY CARD, YOU AGREE TO BE BOUND BY THESE INTERNATIONAL USER CARD TERMS (THE “CARD TERMS”). IF YOU DO NOT AGREE, DO NOT ACTIVATE OR USE THE CARD.

THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION (SECTION 17) REQUIRING ALL DISPUTES TO BE RESOLVED THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS. PLEASE READ THAT SECTION CAREFULLY.

1. Introduction

These International User Card Terms (“Card Terms”) are entered into between you (“you,” “your,” or “Cardholder”) and AETERNUM CAPITAL LTDA, doing business as Dolafy (“Dolafy,” “we,” “us,” or “our”), with respect to the Dolafy Visa Prepaid Card (“Card”) issued to you. The Card is issued by a regulated financial institution (“Issuer”) under license from Visa U.S.A. Inc. (“Visa”). Dolafy is a financial technology company and is not a bank. Banking services are provided by the Issuer.

These Card Terms are in addition to the Dolafy Terms of Service and the Dolafy Privacy Policy available at dolafy.com/legal/privacy. In the event of a conflict between these Card Terms and the Dolafy Terms of Service, these Card Terms will control with respect to matters relating to the Card.

2. Defined Terms

As used in these Card Terms, the following terms have the meanings set forth below:

“Account” or “Dolafy Account” means your account with Dolafy through which you access and manage your Card and funded balance.

“Authorized User” means any individual you authorize to use the Card or a Card number on your behalf.

“Available Balance” means the amount of funds loaded onto your Dolafy Account and available for use with the Card at any given time.

“Billing Cycle” means the period of time between statements, as determined by Dolafy, which is typically one calendar month.

“Card” means the Dolafy Visa Prepaid Card issued to you under these Card Terms, including any physical or virtual card.

“Cardholder” means the individual to whom the Card is issued.

“Charge” or “Charges” means any purchase, transaction, fee, or other amount charged to or applied against your Card.

“Dolafy Account” means your funded account with Dolafy, the balance of which determines your spending limit.

“Issuer” means the regulated financial institution that issues the Card under license from Visa.

“Merchant” means any retailer, vendor, or other entity that accepts Visa cards for payment.

“New Balance” means the total balance on your account at the end of a Billing Cycle, reflecting all Charges, credits, loads, and fees during the cycle.

“PIN” means the Personal Identification Number assigned to or selected by you for use with the Card.

“Previous Balance” means the balance on your account at the beginning of a Billing Cycle, which is the New Balance from the preceding Billing Cycle.

“Spending Limit” means the maximum amount you may charge to the Card, as determined by the Available Balance in your Dolafy Account.

“Statement” means the periodic summary of your account activity during a Billing Cycle.

“Visa” means Visa U.S.A. Inc. or its applicable affiliate.

3. Funding

Your Dolafy Card is a prepaid card. You must load funds onto your Card before making purchases. Your spending limit corresponds to the available balance in your Dolafy Account. You must maintain sufficient funds in your Dolafy Account to cover all Charges. If your account balance is insufficient, transactions may be declined.

3.1. Loading Funds. You may load funds onto your Dolafy Account using the methods made available by Dolafy from time to time. Dolafy reserves the right to set minimum and maximum load amounts and to limit the frequency of loads. Loaded funds may be subject to a holding period before they become available for use.

3.2. Spending Limit. Your Spending Limit equals the Available Balance in your Dolafy Account. You cannot spend more than your Available Balance. Dolafy may impose additional limits on the amount or frequency of transactions at its sole discretion.

3.3. Balance Inquiries. You may check your Available Balance at any time by logging into your Dolafy Account at dolafy.com or through the Dolafy application.

3.4. Negative Balances. In certain circumstances, such as when a Merchant submits a transaction after authorization, when returns or adjustments are processed, or when fees are assessed, your account balance may become negative. You are responsible for any negative balance and must promptly load sufficient funds to bring your balance to zero or above. Dolafy reserves the right to suspend or terminate your Card if you maintain a negative balance.

3.5. No Credit Extended. The Dolafy Card is a prepaid card, not a credit card. No credit is extended to you. Your spending is limited to the funds you have loaded. No interest is charged on your balance.

4. Eligibility

4.1. To be eligible for the Card, you must: (a) have a valid Dolafy Account in good standing; (b) be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater); (c) reside outside of the United States; (d) satisfy all applicable Know Your Customer (KYC) verification requirements; and (e) agree to and comply with these Card Terms and the Dolafy Terms of Service.

4.2. International Attestation. You attest that you are not a United States citizen, and that you are signing up for a card that is intended for those outside of the United States. If you become a United States citizen or establish primary residency in the United States, you must notify Dolafy promptly and transition to the appropriate US Card Terms.

4.3. This Card is intended for personal use. By activating or using the Card, you represent and warrant that the Card will be used primarily for personal, family, or household purposes.

4.4. Dolafy reserves the right to approve or deny Card applications at its sole discretion and to revoke Card privileges at any time. Dolafy may restrict Card issuance in certain jurisdictions based on applicable law, sanctions programs, or the Issuer’s policies.

5. Use of the Card

5.1. Primary Purpose. The primary purpose of the Card is to facilitate personal expenses. You may use the Card to make purchases at Merchants that accept Visa cards, subject to your Available Balance and any Spending Limits.

5.2. Authorized Users. You may authorize other individuals to use the Card on your behalf. You are responsible for all Charges made by Authorized Users. You must ensure that all Authorized Users comply with these Card Terms. You may revoke authorization for any Authorized User at any time by contacting Dolafy.

5.3. Card Activation. The Card must be activated before use in accordance with the instructions provided by Dolafy. By activating the Card, you agree to these Card Terms.

5.4. Virtual Cards. Dolafy may issue virtual Card numbers for use in online or card-not-present transactions. Virtual cards are subject to the same terms and conditions as physical cards.

5.5. International Transactions. The Card may be used for transactions globally where Visa is accepted. Transactions denominated in a currency other than the Card’s base currency will be subject to foreign currency conversion and may incur fees as described in Section 8.

5.6. ATM Withdrawals. If enabled by Dolafy, you may use the Card to withdraw cash from ATMs that display the Visa or Plus logos, subject to applicable fees and daily withdrawal limits.

5.7. Recurring Transactions. You may use the Card to set up recurring transactions with Merchants (e.g., subscriptions). You are responsible for ensuring sufficient Available Balance for each recurring Charge. If a recurring transaction is declined due to insufficient funds, Dolafy is not liable for any consequences.

6. Prohibited Uses

6.1. You may not use the Card for any purpose that is unlawful, fraudulent, or prohibited by these Card Terms, the Dolafy Terms of Service, or Visa rules. Without limiting the foregoing, you may not use the Card:

(a) For any transaction that violates applicable law in the jurisdiction where the transaction occurs or in your country of residence;

(b) For any transaction involving illegal goods or services;

(d) To make purchases from Merchants in jurisdictions subject to comprehensive sanctions maintained by the United States government, the European Union, the United Nations, or other applicable sanctions authorities;

(e) To engage in money laundering, terrorist financing, or other financial crimes;

(f) To circumvent any Spending Limit or other restriction imposed by Dolafy or the Issuer;

(g) For any cash advance unless expressly permitted by Dolafy;

(h) For transactions at gambling establishments, unless expressly permitted;

(i) For purchases of money orders, traveler’s checks, or other cash equivalents, unless expressly permitted by Dolafy.

6.2. Dolafy reserves the right to decline any transaction that it reasonably believes may violate these Card Terms or applicable law.

6.3. You acknowledge that international transactions may be subject to additional restrictions based on your country of residence, the Merchant’s jurisdiction, or applicable sanctions and export control laws.

7. Statements and Billing Cycles

7.1. Statements. Dolafy will make available a periodic Statement for each Billing Cycle during which there is activity on your Card or a balance on your account. Your Statement will include, at a minimum: (a) the Previous Balance; (b) a summary of Charges, credits, loads, and fees during the Billing Cycle; (c) the New Balance; and (d) the Available Balance.

7.2. Billing Cycle. Your Billing Cycle is typically one calendar month. Dolafy will notify you if your Billing Cycle changes.

7.3. Electronic Statements. Statements will be provided electronically through your Dolafy Account. You consent to electronic delivery of Statements. You may access your Statements at dolafy.com.

7.4. Review of Statements. You are responsible for reviewing each Statement promptly upon availability. You must notify Dolafy of any error or unauthorized transaction within sixty (60) days of the Statement date on which the error or unauthorized transaction first appears. Failure to notify Dolafy within this period may limit your rights.

7.5. Transaction History. In addition to periodic Statements, you may view your real-time transaction history at any time through your Dolafy Account.

8. Fees

8.1. Card Fees. Dolafy may charge fees in connection with the issuance and use of the Card. A current schedule of fees is available in your Dolafy Account and at dolafy.com. Dolafy reserves the right to change the fee schedule upon thirty (30) days’ prior notice.

8.2. Foreign Transaction Fees. Transactions made in a currency other than the Card’s base currency will be converted by Visa at Visa’s then-current exchange rate. A foreign transaction fee may apply as disclosed in the fee schedule.

8.3. ATM Fees. If ATM access is enabled, ATM withdrawals may be subject to fees charged by Dolafy and/or the ATM operator.

8.4. Replacement Card Fees. A fee may be charged for issuing a replacement physical Card. International shipping charges may apply.

8.5. No Interest Charges. No interest is charged on any balance. The Card is a prepaid card and no credit is extended.

8.6. Other Fees. Additional fees may be charged as disclosed in the fee schedule or as otherwise permitted by applicable law.

8.7. All fees will be deducted from your Available Balance. If your Available Balance is insufficient to cover fees, your balance may become negative, and you are responsible for restoring a non-negative balance.

9. Payments and Loading

9.1. No Minimum Payment. Because the Dolafy Card is a prepaid card, there is no minimum payment due. You spend only the funds you have loaded.

9.2. Loading Methods. You may load funds using the methods available through your Dolafy Account. Loads may take time to process depending on the method used.

9.3. Refunds and Credits. If a Merchant issues a refund for a transaction made with the Card, the refund will be credited to your Available Balance. Processing times for refunds vary by Merchant.

10. Lost or Stolen Cards

10.1. Immediate Notification. If your Card is lost, stolen, or you suspect unauthorized use, you must notify Dolafy immediately by contacting support@dolafy.com. You may also freeze your Card immediately through your Dolafy Account at dolafy.com.

10.2. Your Liability. Your liability for unauthorized transactions depends on how quickly you report the loss or theft. To minimize your liability, you should report a lost or stolen Card as soon as possible. Dolafy will determine your liability in accordance with applicable law and Visa rules.

10.3. Visa Zero Liability. The Visa Zero Liability policy may provide additional protection for unauthorized transactions on your Card. This policy applies when the Cardholder has not been grossly negligent. See Visa’s terms for details.

10.4. Replacement Card. Upon receiving notice of a lost or stolen Card, Dolafy will promptly deactivate the Card and issue a replacement. A replacement card fee may apply. International shipping may result in additional processing time.

10.5. Cooperation. You agree to cooperate with Dolafy and the Issuer in any investigation of unauthorized use, including by providing a written statement and filing a police report if requested.

11. Error Resolution

11.1. Notification of Errors. If you believe there is an error on your Statement or in your transaction history, contact Dolafy at support@dolafy.com as soon as possible, and no later than sixty (60) days after the Statement date on which the error first appeared.

11.2. Information Required. When reporting an error, please provide: (a) your name and Dolafy Account information; (b) a description of the error and why you believe it is an error; (c) the dollar amount involved; and (d) the date the error appeared.

11.3. Investigation. Dolafy will investigate your error claim and determine whether an error occurred. Dolafy will use commercially reasonable efforts to resolve your claim within a reasonable period. Dolafy will notify you of the outcome of its investigation.

11.4. Provisional Credit. Dolafy may, at its discretion, provide provisional credit to your account during the pendency of an investigation.

11.5. Results of Investigation. Dolafy will notify you of the results of the investigation. If Dolafy determines that no error occurred, it will provide an explanation and, if provisional credit was provided, debit the provisional credit from your account.

12. Unauthorized Transactions

12.1. If you believe an unauthorized transaction has been made using your Card, you must notify Dolafy immediately by contacting support@dolafy.com.

12.2. You are responsible for safeguarding your Card, Card number, PIN, and any other security credentials. You should not share your PIN or Card number with anyone you do not trust.

12.3. Dolafy will investigate reported unauthorized transactions in accordance with applicable law and Visa rules. Your rights and liabilities for unauthorized transactions are described in Section 10.

13. Suspension and Termination

13.1. Suspension. Dolafy may suspend your Card or Dolafy Account at any time, with or without notice, if: (a) Dolafy suspects unauthorized or fraudulent activity; (b) you are in breach of these Card Terms or the Dolafy Terms of Service; (c) your Dolafy Account has a negative balance; (d) required by applicable law or regulation; (e) requested by the Issuer or Visa; or (f) required by applicable sanctions or export control laws.

13.2. Termination by You. You may terminate your Card at any time by contacting Dolafy at support@dolafy.com. Termination will be effective upon processing by Dolafy. You remain responsible for all Charges incurred prior to termination and for any negative balance.

13.3. Termination by Dolafy. Dolafy may terminate your Card at any time for any reason upon notice to you. Termination will not relieve you of any obligations incurred prior to termination.

13.4. Effect of Termination. Upon termination, your Card will be deactivated and you may no longer use it for transactions. Any remaining Available Balance will be returned to you in accordance with Dolafy’s then-current procedures, less any outstanding fees or amounts owed. International fund returns may be subject to additional processing times and fees. You should cancel any recurring transactions set up with Merchants before termination.

14. Limitation of Liability

14.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOLAFY, THE ISSUER, AND VISA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE CARD.

14.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF DOLAFY ARISING OUT OF OR RELATED TO THESE CARD TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO DOLAFY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3. DOLAFY SHALL NOT BE LIABLE FOR: (a) ANY MERCHANT’S REFUSAL TO ACCEPT THE CARD; (b) ANY MALFUNCTION OF THE CARD OR CARD PROCESSING SYSTEM; (c) ANY DELAY OR FAILURE IN PROCESSING A TRANSACTION; (d) ANY ACTIONS TAKEN BY THE ISSUER OR VISA; (e) ANY FORCE MAJEURE EVENT; OR (f) ANY LOSS ARISING FROM CURRENCY CONVERSION OR EXCHANGE RATE FLUCTUATIONS.

14.4. THE LIMITATIONS IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF DOLAFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.5. NOTHING IN THESE CARD TERMS SHALL LIMIT YOUR RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS TO THE EXTENT SUCH RIGHTS CANNOT BE WAIVED UNDER THE LAWS OF YOUR JURISDICTION.

15. Indemnification

You agree to indemnify, defend, and hold harmless Dolafy, the Issuer, Visa, and their respective officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Card in violation of these Card Terms; (b) your breach of these Card Terms; (c) your violation of any applicable law or regulation; or (d) any fraudulent or unauthorized Charge attributable to your negligence.

16. Dispute Resolution with Merchants

16.1. If you have a dispute with a Merchant regarding a transaction made with the Card, you should first attempt to resolve the dispute directly with the Merchant.

16.2. If you are unable to resolve the dispute with the Merchant, you may contact Dolafy at support@dolafy.com to initiate a chargeback or dispute process in accordance with Visa rules. You must provide all information and documentation requested by Dolafy to support your dispute.

16.3. Dolafy will process disputes in accordance with applicable Visa rules and regulations. The outcome of any dispute is subject to Visa’s dispute resolution procedures and is not guaranteed.

17. Arbitration Agreement

17.1. Agreement to Arbitrate. You and Dolafy agree that any dispute, claim, or controversy arising out of or relating to these Card Terms or the use of the Card (collectively, “Disputes”) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its International Arbitration Rules, rather than in a court of law.

17.2. Waiver of Jury Trial. BY AGREEING TO ARBITRATION, YOU AND DOLAFY EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

17.3. Waiver of Class Actions. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AND DOLAFY EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one party and may not preside over any form of representative or class proceeding.

17.4. Arbitration Procedures. The arbitration shall be conducted by a single arbitrator. The arbitration shall be held in San Juan, Puerto Rico, or at another location mutually agreed upon by the parties, or by telephone or online at the election of either party for claims under $10,000. The arbitrator shall apply the substantive law of the Commonwealth of Puerto Rico, without regard to its conflict-of-law principles.

17.5. Costs. For claims under $10,000, Dolafy will pay all AAA filing fees and arbitrator costs, unless the arbitrator finds your claim frivolous. For claims of $10,000 or more, filing fees and arbitrator costs will be allocated in accordance with the AAA International Arbitration Rules. Each party shall bear its own attorneys’ fees, except as otherwise required by applicable law or as awarded by the arbitrator.

17.6. Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17.7. Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@dolafy.com within thirty (30) days of activating your Card. Your notice must include your name, address, Dolafy Account information, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, all other provisions of these Card Terms remain in effect.

17.8. Severability. If any provision of this arbitration agreement is found to be unenforceable, that provision shall be severed, and the remainder of the arbitration agreement shall remain in full force and effect. If the waiver of class actions in Section 17.3 is found to be unenforceable as to a particular claim, then the entirety of this arbitration agreement shall be null and void as to that claim only, and that claim shall proceed in court.

17.9. Survival. This arbitration agreement shall survive termination of your Card and these Card Terms.

18. Governing Law

These Card Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico, without regard to its conflict-of-law principles, except to the extent preempted by applicable law.

19. Privacy

Your use of the Card is subject to the Dolafy Privacy Policy, available at dolafy.com/legal/privacy. By using the Card, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. Dolafy may share your information with the Issuer, Visa, and their respective service providers as necessary to provide and administer the Card. Your information may be transferred and processed in jurisdictions outside of your country of residence.

20. Communications

20.1. You consent to receive communications from Dolafy electronically, including by email, push notification, or through your Dolafy Account. Electronic communications from Dolafy satisfy any legal requirement that such communications be in writing.

20.2. You may contact Dolafy regarding the Card at support@dolafy.com.

21. Amendments

Dolafy reserves the right to amend these Card Terms at any time. Dolafy will provide notice of material amendments at least thirty (30) days before they become effective, by email or through your Dolafy Account. Your continued use of the Card after the effective date of any amendment constitutes your acceptance of the amended Card Terms. If you do not agree to the amended Card Terms, you must stop using the Card and terminate your Card in accordance with Section 13.2.

22. Assignment

You may not assign or transfer your rights or obligations under these Card Terms without the prior written consent of Dolafy. Dolafy may assign or transfer its rights and obligations under these Card Terms without your consent, upon notice to you.

23. Severability

If any provision of these Card Terms is found to be invalid or unenforceable by a court of competent jurisdiction or an arbitrator, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

24. Waiver

The failure of Dolafy to enforce any provision of these Card Terms shall not constitute a waiver of such provision or the right to enforce it at a later time.

25. Entire Agreement

These Card Terms, together with the Dolafy Terms of Service and the Dolafy Privacy Policy, constitute the entire agreement between you and Dolafy with respect to the Card and supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral, relating to the Card.

26. Contact Information

If you have any questions about these Card Terms or the Card, please contact us at:

Dolafy Email: support@dolafy.com Website: dolafy.com

The Dolafy Visa Prepaid Card is issued by the Issuer pursuant to a license from Visa U.S.A. Inc. Dolafy is a financial technology company and is not a bank.